1. Information We Collect
We may collect information that you voluntarily provide, including your name, phone number, email address, company name, service request details, appointment information, and messages submitted through our website, phone calls, SMS, WhatsApp, or other communication channels.
2. How We Use Your Information
We use your information to respond to inquiries, provide customer support, schedule appointments, send service updates, operate AI voice and messaging agents, improve our services, and communicate with you regarding Tavix AI services.
3. SMS and Messaging Communications
By providing your phone number to Tavix AI, you consent to receive SMS messages related to customer support, appointment scheduling, service updates, and follow-up communications. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at info@tavixai.com.
4. No Sale or Marketing Sharing of Personal Information
Tavix AI does not sell, rent, or share your personal information, including mobile phone numbers, with third parties for their marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties for marketing purposes.
5. Service Providers
We may use trusted service providers to operate our website, messaging systems, phone systems, AI automation, hosting, analytics, and customer communication tools. These providers are used only as necessary to deliver Tavix AI services and are not authorized to use your information for their own marketing.
6. Data Security
We use reasonable administrative, technical, and operational safeguards to help protect your information. No method of transmission or storage is 100% secure, but we work to protect the systems and data used to provide our services.
7. Data Retention
We retain information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and improve our operations.
8. Your Choices
You may request that we update or delete your information, subject to business and legal requirements. You may opt out of SMS messages at any time by replying STOP.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact Tavix AI at info@tavixai.com.
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